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Technical Service Center:
(800) 888-8006
Option 1 - Layout & Proposal of Agents Support Team
Option 2 - Tech Support
Option 3 - Warranty Support
Option 4 - Field Commissioning


Quotes, Application Layouts and Submittal Requests:
HCS-CAD@hubbell.com
Technical Support (troubleshooting, specifications, programming):
HCStech@hubbell.com


Our Experience

Hubbell Control Solutions offers customers a wide variety of services, a wealth of field experience and the highest quality products. We are committed to the same level of quality when providing services including layouts, training and system start-ups to our customers.

Solutions

From the first contact through the final system adjustment, Hubbell Control Solutions Technical Sales and Service personnel adhere to the highest level of professionalism and responsiveness. Because we value our customers so highly, we ensure that they receive full corporate support throughout every phase of a sale. Our service organization offers the convenience of a variety of services: on-site troubleshooting, maintenance contracts for periodic system checks, on-site start up and check out to maximize system performance.

Service & Support capabilities:

Sensor Layout and Tuning | Onsite Startup | Telephone Startup | Onsite Performance-Verification Walkthrough | Customer-Site Solution Training | Onsite Support | Remote Diagnostics | Onsite Programming


Phone and Online Support

While it is our goal to provide you with intelligent, simple and scalable control solutions, customer experience level and project complexity may necessitate additional support during the design development, construction and post-occupancy stages of a project.

The Hubbell Control Solutions support team is available for consultation to evaluate multiple control scenarios to identify the ideal lighting control device or system to meetenergy code requirement and customer criteria. Additionally, our team of friendly and experienced professionals is enabled to assist on-site personnel, such as installation contractors, 3rd party integrators, certified field technicians and facilities personnel, to quickly resolve issues and provide additional support.


Design Service

Our team of lighting control system design professionals are available to provide sensor layouts, networked system design services and 3rd party integration support for new and retrofit projects. Our goal is to provide you with on-time and accurate delivery of design deliverables optimized for your specific application, compliant with local building codes and project specifications.


On-site Support

Hubbell Control Solutions offers on-site support service to ensure your project goes smoothly. While Hubbell Control Solutions products are designed with simplicity in mind, some projects may benefit from a Certified Field Technician (CFT) to perform an on-site pre-installation walk-through, after-hours and remote startup assistance, occupant training, sensor tuning, preset programming and other pre/post-occupancy services.