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Technical Service & Support


Our Experience: As the world’s largest company focused on the communication needs of the world’s industrial markets, GAI-TRONICS® offers customers both a wide variety of services and a wealth of field experience gained through over 60 years in the business. As an ISO9001 certified manufacturer, GAI-TRONICS offers the highest quality products. We are committed to the same level of quality when providing services of all kinds to our customers.

 
Solutions: From the first contact through the final system adjustment, GAI-TRONICS Sales and Service personnel adhere to the highest level of professionalism and responsiveness. Because we value our customers so highly, we ensure that they receive full corporate support throughout every phase of a sale. Our sales and service offices are strategically located throughout the world. Our service organization offers the convenience of a variety of services: on-site troubleshooting, maintenance contracts for periodic system checks, on-site start up and check out to maximize system performance.
 
Commitment: At GAI-TRONICS, we incorporate state-of-the-art technology into our products, a goal that demands top talent in all areas of the company. Our staff's diversity of experience and backgrounds gives us the ability to incorporate new technologies and respond to industry changes. Our customers include many Fortune 500 companies as well as many smaller interests. We support all of our customers, no matter how large or small their systems are...the result of this commitment is that much of our business is from repeat customers. 
 
 
Contact Information
 
GAI-TRONICS® Headquarters (USA)
 
3030 Kutztown Road, Reading, PA 19605 USA
Toll Free: 1-800-492-1212  (Option 2 or 3)
Fax: (610) 796-5990
Mark Hadden, Manager, Start-up Services
Mike Wolfe, National Service Manager
Hours of Operation: Monday through Friday 8:00 a.m. - 5:00 p.m. 
(GMT -5 Eastern Time)
 
 
GAI-TRONICS® New Orleans Office (USA)
 
125 Mallard Street, Suite F, St. Rose, LA 70087
Toll Free Ph: 1-800-452-7666    
Tel: (504) 466-1666    
Fax: (504) 469-6170
Robert Lizarraga, Regional Service Manager 
Hours of Operation: Monday through Friday 7:30 a.m. - 4:30 p.m. 
(GMT -6 Central Time)
 
 
GAI-TRONICS® Austdac; Pittsburgh Mining Center (USA)
 
455 Lowries Run Rd., Pittsburgh PA 15237
Tel: 412-635-0184
Toll Free: 1-888-254-9155 (US and Canada) 
Fax: 610-796-5841
Jeff Powers, Technical Service Manager
--> 7 Days, 24 Hrs Service Back-up
 
 
GAI-TRONICS® S.r.l. (Italy)
 
Via Cristoforo Colombo n. 12
20096 Corsico (MI) Italy
Tel: +39 02 48601460    
Hours of Operation: Monday through Friday 8:30 a.m. - 6:00 p.m. GMT
 
 
GAI-TRONICS® United Kingdom
 
Brunel Drive Stretton Business Park, 
Burton upon Trent, Staffordshire DE13 OBZ UK
Tel: +44 (0) 1283 500500    
Hours of Operation: Monday to Thursday 8:30 to 17:00.
Friday: 08:30 to 14:00. local UK time.
 
 
GAI-TRONICS® Asia Division
 
Tel: +(65) 6282 2242 (Press 4 for GAI-Tronics)